KNITTENS TERMS OF USE
1. Introduction
Welcome to Knittens!
These Terms of Use ("Terms") govern your access to and use of Knittens, a mobile game developed and published by Timecode DS Ltd. ("Timecode", "we", "us" or "our"), together with its related websites, features, content and support services (collectively, the "Services").
Knittens is available on iOS and Android devices.
By downloading, accessing or using Knittens, you agree to these Terms. If you do not agree, please do not use the Services.
Please also review our Privacy Policy, which explains how we collect, use, store and protect personal information.
Service Provider
Timecode DS Ltd.
77 Strovolos Ave.
Strovolos Center Office 301
2018 Strovolos, Nicosia, Cyprus
Company registration number: HE 272597
Email: support@timecode.com
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.
2. Eligibility and Age Requirements
Knittens is primarily intended for a general adult audience, although its content may also be suitable for younger players.
You must be at least 13 years old to play Knittens, or 16 where the law of your country sets a higher age for agreeing to online services on your own. If you are under 18, you must have permission from a parent or legal guardian.
The game's content age rating does not necessarily represent the minimum legal age required to enter into a binding agreement.
Parents and legal guardians are encouraged to supervise children's use of the game, including access to advertisements and optional in-app purchases.
Purchases made by minors are subject to applicable laws, parental authorization requirements and app marketplace rules.
We may restrict access to certain features or activities where necessary to comply with legal or regulatory requirements.
3. License to Use Knittens
Subject to your compliance with these Terms, Timecode grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to download, install and use Knittens for lawful, personal and non-commercial entertainment purposes.
This license permits use of Knittens on compatible devices that you own or control, subject to the applicable platform's usage rules, including permitted family-sharing arrangements.
Knittens is licensed, not sold.
You do not acquire ownership of the software, its source code or any intellectual property associated with the game.
We retain all rights not expressly granted under these Terms.
You may not, except where permitted by applicable law or authorized by us:
- Copy, modify or distribute the game or its software.
- Reverse engineer, decompile or disassemble the game.
- Create unauthorized derivative works based on the game.
- Sell, rent, sublicense or commercially exploit the game.
- Circumvent technical protection measures or security systems.
- Use unauthorized software to interfere with gameplay or game data.
- Use Knittens for any unlawful purpose.
Any restrictions in this section are subject to rights that cannot lawfully be excluded, including applicable software interoperability rights.
4. Game Profiles and Account Connections
4.1 Creating a Game Profile
When you first start playing Knittens, the game creates a unique game profile associated with an automatically generated identifier.
This profile allows us to store and maintain your game progress, virtual currency, virtual items, purchases and other game-related information.
You do not need to connect an external social or platform account to begin playing.
4.2 Connecting External Accounts
Knittens supports optional account connections through certain third-party services, which may include:
- Sign in with Apple.
- Apple Game Center.
- Google Sign-In.
- Google Play Games Services.
- Facebook Login.
Available methods depend on your device, operating system and supported game version.
On supported devices, Apple Game Center or Google Play Games Services may also restore progress automatically.
Connecting an external account may help you restore game progress when reinstalling Knittens or changing devices.
The functionality of these connections may depend on the external provider and its terms.
4.3 Account Access and Recovery
You are responsible for taking reasonable precautions to protect access to your devices and connected accounts.
If you play without connecting an external account, recovering your progress after losing, replacing or resetting your device may not always be possible.
Connecting an external account does not guarantee recovery in every circumstance, including where the external account becomes unavailable or the relevant authentication provider discontinues a service.
If you experience problems accessing or restoring your game profile, please contact our support team.
Game profiles, progress, virtual currency and virtual items from versions of Knittens distributed by other publishers cannot be transferred to this version.
4.4 Account Security
You must not:
- Access another player's game profile without authorization.
- Attempt to obtain another player's login credentials.
- Fraudulently claim ownership of another game profile.
- Sell or transfer game accounts through unauthorized services.
- Circumvent account security or recovery mechanisms.
We may take reasonable steps to protect game accounts and investigate suspected unauthorized activity.
5. Gameplay and Game Features
Knittens provides interactive gameplay involving levels, rewards, virtual items, character customization and other game features.
Some features, such as leaderboards and voting events, may show your player or cat name, your styled cats and your event results to other players.
Certain features may include limited-time events, competitions, rewards, special offers and progression-based activities.
We may introduce, modify, balance or discontinue game features for legitimate reasons, including technical maintenance, security, gameplay improvements, legal compliance, commercial considerations and the ongoing development of the game.
Some features may require:
- An internet connection.
- A compatible device.
- A supported version of Knittens.
- Completion of particular game levels.
- Meeting specified event or gameplay requirements.
We do not guarantee that every feature will be available on every device or in every region.
6. Virtual Currency and Virtual Items
6.1 Virtual Currency
Knittens may provide virtual currencies, such as coins, gems or other in-game resources.
Virtual currency may be earned through gameplay, obtained as a reward or purchased using real money.
Virtual currency is intended exclusively for use within Knittens.
It does not constitute legal tender, electronic money or a financial instrument.
Unless expressly permitted by us, virtual currency cannot be exchanged for real money or transferred outside Knittens.
6.2 Virtual Items
Knittens may offer virtual items, including clothing, accessories, decorative items, boosters, gameplay resources and other digital content.
Virtual items may be earned, awarded or purchased using virtual currency or real money.
Virtual items and currency are provided as limited rights to use digital game content within Knittens, subject to these Terms and applicable law.
You do not acquire transferable ownership of the underlying software or intellectual property.
6.3 Restrictions
Unless we expressly authorize it, you may not:
- Sell or exchange virtual currency for real money.
- Sell or trade virtual items outside the game.
- Transfer virtual currency or virtual items between accounts through unauthorized methods.
- Use third-party services to purchase or sell game resources.
- Manipulate or exploit game systems to obtain unauthorized items or currency.
6.4 Changes to Virtual Content
We may adjust gameplay mechanics, item characteristics, rewards, virtual currency systems or game balancing for legitimate reasons.
However, we will not unfairly remove or materially reduce the value or functionality of purchased digital content in violation of applicable consumer protection laws.
Where required, we will provide notice, remedies or other protections for changes affecting purchased digital content.
7. In-App Purchases
Knittens is free to download and play, but offers optional purchases of virtual currency, virtual items and other digital game content.
Purchases are processed through the relevant app marketplace, including Apple App Store and Google Play.
7.1 Prices and Payments
Prices are displayed through the relevant purchasing interface before a purchase is confirmed.
Prices may vary depending on your country, currency, applicable taxes and marketplace.
Payment processing is handled by the relevant marketplace or its authorized payment service providers.
Your purchase may also be subject to the marketplace's applicable terms and conditions.
We do not normally receive your complete payment card details.
7.2 Purchase Delivery
Purchased content is normally delivered to your game profile following successful confirmation of the transaction.
Delivery may occasionally be delayed by network problems, marketplace processing or technical issues.
If a purchase is not delivered correctly, please contact our support team.
We may request transaction information necessary to investigate and verify the purchase.
7.3 Virtual Currency Purchases
Where virtual currency is used to obtain other digital content, the game will display the applicable virtual currency price before the transaction is confirmed.
We aim to provide clear information about purchase options and the digital content offered.
Where required by applicable consumer law, relevant real-money pricing information will also be provided.
Purchases of virtual currency do not eliminate applicable consumer rights in relation to subsequent purchases of digital content using that currency.
7.4 Unauthorized Purchases
You should use the payment security and parental control features provided by your device and app marketplace.
If you believe a purchase was made without authorization, please contact the relevant marketplace and, where appropriate, our support team.
Your statutory rights in relation to unauthorized purchases remain unaffected.
8. Refunds and Consumer Rights
We want purchases in Knittens to function as described.
If you experience a problem with purchased content, you may contact us for assistance.
Except where required by applicable law or by the refund policy of the relevant app marketplace, purchases are final and non-refundable. We do not provide refunds or compensation for unused virtual currency or virtual items when a game profile is deleted, suspended or terminated in accordance with these Terms.
8.1 Apple App Store Purchases
For purchases made through Apple, you may request a refund or report a purchase problem using Apple's support services:
https://reportaproblem.apple.com/
8.2 Google Play Purchases
For purchases made through Google Play, you may request assistance or a refund through Google Play:
https://support.google.com/googleplay/
You may also contact us if your purchase has not been delivered or is not functioning correctly.
8.3 Statutory Consumer Rights
Refund eligibility may depend on the type of purchase, the circumstances, applicable marketplace rules and the consumer laws of your country.
Nothing in these Terms excludes or restricts your mandatory statutory rights.
Depending on applicable law and the circumstances, these may include rights to:
- Receive digital content that conforms to its description.
- Obtain a remedy for defective or undelivered digital content.
- Request correction, replacement, price reduction or a refund where legally available.
- Exercise applicable cancellation or withdrawal rights.
If you are a consumer in the EEA or the UK, by confirming an in-app purchase you ask us to deliver the digital content immediately and acknowledge that you lose your right of withdrawal once delivery has started.
9. Rewarded Advertisements
Knittens may offer players opportunities to watch advertisements voluntarily in exchange for in-game rewards.
Reward availability may depend on factors such as:
- Internet connectivity.
- Advertising inventory.
- Device compatibility.
- Regional availability.
- Technical performance.
- Completion of the relevant advertisement or reward requirements.
We do not guarantee that a rewarded advertisement will always be available.
If an advertisement is completed but the expected reward is not delivered, you may contact our support team.
Advertising may be provided by third-party services and may be subject to their own terms and privacy practices.
Further information about advertising technology and personal data is available in our Privacy Policy.
10. Events, Competitions and Promotions
Knittens may offer recurring or time-limited events, challenges, competitions, rankings, rewards and promotional activities.
Participation may be subject to specific requirements, including:
- Player level or game progression.
- Event start and end dates.
- Completion of specified gameplay objectives.
- Event-specific rules or eligibility conditions.
Additional rules may be displayed within the game or provided in connection with a particular event.
Rewards may vary depending on the event and the relevant conditions.
We may take appropriate action to correct technical errors, prevent fraudulent participation or maintain fair event operation.
This includes reversing rewards, correcting virtual currency or item balances, removing votes and invalidating event results or rankings obtained through cheating, exploits, unauthorized tools or technical errors.
Where necessary for legitimate reasons, an event may be modified, postponed or canceled.
Such decisions will not override mandatory consumer rights or unfairly remove entitlements to purchased digital content.
When you submit a styled cat or outfit to a player event, you permit Timecode to store and display that submission to other players for event participation and voting.
11. Acceptable Use and Fair Play
You agree to use Knittens lawfully and fairly.
You must not:
- Use cheats, bots, scripts or unauthorized tools to manipulate gameplay.
- Intentionally exploit bugs or technical vulnerabilities.
- Fraudulently obtain virtual currency, items or rewards.
- Manipulate purchases, transactions or account information.
- Access or interfere with another player's game profile.
- Attempt to disrupt game servers or other technical systems.
- Introduce malicious software, viruses or other harmful code.
- Circumvent security or access restrictions.
- Use Knittens to infringe intellectual property or other legal rights.
- Sell game accounts, virtual items or currency through unauthorized services.
- Engage in activity that violates applicable laws.
We may investigate suspected misconduct and take reasonable, proportionate action to protect the Services and their users.
12. Intellectual Property
Knittens and its associated content are owned by Timecode or its licensors and are protected by applicable intellectual property laws.
Protected content may include:
- Game software and source code.
- Artwork, illustrations and visual designs.
- Characters and character designs.
- Clothing and accessory designs.
- Game graphics, animations and visual effects.
- Music, sounds and audio.
- Text, dialogue and written content.
- Trademarks, logos and branding.
- Other copyright-protected game content and assets.
Except as expressly permitted by these Terms or applicable law, you may not reproduce, distribute, modify, commercially exploit or create derivative works from protected content without authorization.
Feedback and Suggestions
If you voluntarily provide suggestions, ideas or feedback about Knittens, you grant us permission to use that feedback to improve, develop or promote our Services without compensation, to the extent permitted by applicable law.
This does not transfer ownership of personal information or remove rights protected by applicable law.
13. Account Suspension and Termination
We may temporarily restrict, suspend or terminate access to a game profile where reasonably necessary, including in cases involving:
- Serious or repeated breaches of these Terms.
- Fraudulent purchases or transactions.
- Intentional exploitation of technical vulnerabilities.
- Unauthorized access or security threats.
- Significant interference with game operation.
- Legal or regulatory requirements.
Our response will take account of the nature and seriousness of the circumstances.
Where reasonably practicable, we may provide notice of significant restrictions and information about how to contact support.
If you believe an account restriction was imposed incorrectly, you may contact us to request a review.
Suspension or termination may affect access to game progress, virtual currency, virtual items and other account-linked content.
We may also delete game profiles that have been inactive for at least two years. Where reasonably practicable, we will give notice before deletion.
Nothing in this section removes rights or remedies that cannot lawfully be excluded, including applicable rights concerning purchased digital content.
14. Account Deletion
You may initiate deletion of your Knittens game account through the account deletion feature available within the application.
Deleting your account may permanently remove:
- Your saved game progress.
- Virtual currency and item balances.
- Game achievements and progression.
- Linked external account references.
- Purchase information maintained within your game profile.
- Other account-associated game information.
Account deletion may make it impossible to restore your previous game profile.
Certain personal information may be retained where required or permitted by applicable law.
Our Privacy Policy explains how account-associated personal information is deleted, how long backup copies are retained and how to request deletion of information held by third-party service providers.
To submit a privacy-related deletion request, contact:
Account deletion does not affect any statutory consumer rights or remedies that may apply.
15. Updates and Changes to Knittens
We may release updates or make changes to Knittens for legitimate reasons, including:
- Improving gameplay and performance.
- Correcting bugs or technical problems.
- Updating security systems.
- Maintaining compatibility with operating systems and devices.
- Adding or adjusting features.
- Meeting legal or regulatory requirements.
Some updates may be necessary to continue using the game.
Where required by applicable law, we will inform you of updates necessary to keep purchased digital content or services in conformity with the contract.
We may discontinue individual features or Knittens as a whole for technical, operational, security, legal or legitimate commercial reasons, subject to any notice, refunds or other remedies required by applicable law.
Where changes materially affect paid digital content or your contractual rights, we will provide any notice, remedies or other protections required by applicable law.
16. Availability and Technical Requirements
We aim to provide a reliable gaming experience, but continuous availability cannot be guaranteed.
Knittens may occasionally be unavailable because of:
- Scheduled maintenance.
- Software updates.
- Technical failures.
- Network or internet connectivity problems.
- App marketplace interruptions.
- Third-party service outages.
- Events beyond our reasonable control.
We may temporarily restrict access where necessary for maintenance, security or technical reasons.
Compatibility and performance may vary depending on your device, operating system and internet connection.
These provisions do not remove any applicable statutory guarantees relating to digital content or services.
17. Third-Party Services
Knittens uses certain external services, including authentication providers, app marketplaces, advertising services and technology providers.
These services may be subject to their own terms and privacy policies.
When using third-party services through Knittens, you must comply with applicable third-party terms, provided those terms are lawful and apply to your use.
External services may change or become unavailable independently of Timecode.
We are not responsible for independent third-party activities outside our control, except where responsibility is imposed by applicable law.
Our Privacy Policy provides further information about third-party technology providers used in Knittens.
18. Privacy and Data Protection
Your privacy is important to us.
The collection, processing, storage and deletion of personal information associated with Knittens are described in our Privacy Policy.
You can review the Privacy Policy at:
https://timecode.com/knittens/privacy.html
Please read it to understand your privacy rights and how to contact us regarding personal information.
Acceptance of these Terms does not replace any separate consent that may be required by applicable privacy or electronic communications legislation.
19. Disclaimers and Limitation of Liability
We take reasonable steps to maintain and support Knittens.
However, the Services may occasionally experience interruptions, technical errors or other problems.
To the extent permitted by applicable law, Knittens is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We are not responsible for losses that are not reasonably foreseeable or that were not caused by our breach of these Terms or applicable legal duties.
To the extent permitted by applicable law, our total liability to you for all claims relating to Knittens will not exceed the greater of the amount you paid us for Knittens in the 6 months before the claim arose and EUR 100.
Nothing in these Terms excludes or limits our liability where doing so would be unlawful.
In particular, nothing excludes or restricts liability for:
- Death or personal injury caused by negligence, where applicable.
- Fraud or fraudulent misrepresentation.
- Breach of obligations that cannot lawfully be excluded.
- Mandatory consumer protections and statutory remedies.
If digital content or services do not conform to applicable consumer law, you may be entitled to appropriate legal remedies.
Nothing in these Terms removes those rights.
To the extent permitted by applicable law, you agree to compensate Timecode for losses, costs and claims arising from your breach of these Terms, including unauthorized use of your game profile by a person you allowed to access it, fraudulent purchases or infringement of third-party rights.
20. Changes to These Terms
We may update these Terms to reflect changes to:
- Knittens and its functionality.
- Our business operations.
- Applicable laws and regulations.
- Technical or security requirements.
- Third-party platform requirements.
When these Terms are updated, we will revise the Last Updated date and make the current version available through our website or the game.
Unless applicable law requires your express agreement, your continued use of Knittens after the updated Terms take effect means that you accept them. If you do not agree to the updated Terms, you must stop using Knittens.
Where changes materially affect your contractual rights, we will provide appropriate notice as required by applicable law.
Changes will not retroactively remove statutory rights or remedies that have already arisen.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Cyprus.
Disputes will be subject to the jurisdiction of the courts of the Republic of Cyprus, unless mandatory law in your country of residence allows you to bring a claim in your local courts.
However, if you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections available under the laws of your country of habitual residence, where those protections apply.
If you have a complaint or dispute concerning Knittens, we encourage you to contact our support team so that we can attempt to resolve the matter.
22. Additional Terms for Apple App Store Users
The following additional provisions apply where you download or use Knittens through Apple's App Store.
22.1 Agreement Between You and Timecode
These Terms are an agreement between you and Timecode DS Ltd., not between you and Apple.
Timecode, rather than Apple, is responsible for Knittens and its content, subject to applicable law.
22.2 Scope of License
Your license to use Knittens on Apple devices is limited to a non-transferable license on Apple-branded products that you own or control, as permitted by Apple's applicable usage rules, including any applicable Family Sharing or volume purchasing arrangements.
22.3 Maintenance and Support
Timecode is responsible for providing maintenance and support for Knittens to the extent required by these Terms and applicable law.
Apple has no obligation to provide maintenance or support services for Knittens.
22.4 Warranties
Timecode is responsible for applicable warranties relating to Knittens, whether expressly stated or imposed by law.
If Knittens fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, in accordance with its applicable obligations.
To the maximum extent permitted by law, Apple has no other warranty obligation regarding Knittens.
22.5 Product Claims
Timecode, rather than Apple, is responsible for addressing claims relating to Knittens, including claims involving product liability, legal compliance and consumer protection, to the extent required by applicable law.
22.6 Intellectual Property Claims
If a third party claims that Knittens infringes their intellectual property rights, Timecode, rather than Apple, is responsible for addressing such claims to the extent required by applicable law.
22.7 Legal Compliance
You represent that you are not located in a country or region subject to an applicable United States government embargo or designated by the United States government as a terrorist-supporting country or region, and that you are not listed on an applicable United States government list of prohibited or restricted parties.
22.8 Third-Party Beneficiaries
Apple and its subsidiaries are third-party beneficiaries of these Terms.
Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.
23. General Provisions
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or disregarded to the extent necessary under applicable law.
The remaining provisions will continue to apply, provided they can operate lawfully and fairly.
We may transfer our rights and obligations under these Terms to another company, for example a publishing partner or a successor to our business, provided this does not reduce your rights under these Terms or applicable law. We will inform you of such a transfer where required by law.
You may not transfer your rights or obligations under these Terms to anyone else.
These Terms, together with the Privacy Policy and any additional rules published in the game, form the entire agreement between you and Timecode regarding Knittens.
If we do not enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
24. Contact Us
If you have questions about these Terms, purchases, game functionality, account-related issues or privacy requests, please contact us:
Timecode DS Ltd.
Email: support@timecode.com
You can also contact us through the Help & Support section of Knittens.
We will review and respond to inquiries in accordance with applicable legal requirements.